Are my tax and shipping calculations correct?
How can I tell if the prices displayed are correct for me?
We serve customers internationally so our website must attempt to determine your approximate location based on your browser connection. This can sometimes be inaccurate, especially if you use a VPN service, or connect through a remote server (perhaps a connection supplied by an employer with a different HQ location).
Final tax and shipping calculations are always based on the shipping address entered in the checkout. Entering your full address will recalculate tax and shipping costs for the destination of the order.
How much does shipping cost?
How can I calculate shipping costs?
The cost of shipping is calculated based on the weight and size of the items in your cart, and their destination.
More information on international shipping can be found here.
Is Tax included?
How is VAT calculated?
If you are browsing from within the UK, you will be charged Value Added Tax (VAT) at a rate of 20% at checkout.
If you are browsing from the EU or outside of the EU, you will not be charged VAT at checkout but you may be subject to import taxes instead. These rates vary between 10% to 30% depending on your country.
A breakdown of VAT will be shown in the checkout if applicable. If there is no VAT calculation shown in the checkout, VAT has not been applied or charged.
More information on VAT and import taxes can be found here.
Am I getting the correct level of discount?
I’m building a pack but can’t see a discount?
Our new pack building system adds a discount to your order automatically. Please add all the items to your cart and refer to the message here to see the discount applied. More information on pack discounts can be found here.
If you have a Gift Card Code, you can apply at the top of the checkout page.