Q: UK & International Shipping

For a limited time only, we are offering free fully tracked shipping on all orders over 150 GBP|USD|EURO to the following destinations;

UK, USA, France, Germany, Luxembourg, Netherlands, Austria, Czech Republic, Denmark, Italy and Spain.

If your country is not listed here, we are unfortunately not able to offer free shipping at this time.

The free shipping will automatically be applied to your cart if your order qualifies, you may need to enter your shipping address first.

Additionally, if you spend over a threshold, you will qualify for free DHL Express shipping.

International Shipments – Our free shipping does not impact any import tax and duty due. Free Shipping refers to the actual courier and shipping charges alone. More information on import tax and duty can be found here.

We offer worldwide shipping to all countries excluding the countries listed here.

All international orders for Lighting products are dispatched on a tracked service. We use DHL Express or your country’s National Postal Service, depending on the shipping option selected at checkout.

Orders for individual smaller items may be dispatched via Royal Mail signed for (non tracked) and may take longer to arrive. The service used will be displayed in checkout.

Premium Shipping

DHL Express shipping estimates;

UK Shipping: Next business day.
US Shipping: 1 – 3 business days.
EU Shipping: 1 – 2 business days.
International: 3 – 5 business days.
(After dispatch)

Standard Shipping

Royal Mail Tracked/International Tracked shipping estimates;

UK Shipping: 1 – 2 business days.
US Shipping: 4 – 10 business days.
EU Shipping: 3 – 10 business days.
International: 5 – 12 business days.
(After dispatch)

Please note that these are estimates only, based on our latest shipping transit data. The times shown apply after dispatch and do not account for order processing and packing time (see below).

Delivery delays can sometimes occur, especially during busy times for courier companies, we have no way to speed up your delivery. If your order is already in transit and you have questions about your shipment, please contact the courier directly before contacting Adaptalux.

Please note that we are not able to file missing parcel complaints until at least 28 days have elapsed since dispatch.

Royal Mail non tracked deliveries may take up to 2 weeks to arrive for international orders and full tracking data is not provided. We use this service for smaller items like Background Cards.

We aim to dispatch most orders within 24 hours of order placed during working days. After dispatch, you will receive an email with tracking details to follow your order on its journey.

Our working day is from 8.30am -5pm GMT Monday – Friday.

If you place an order outside of these times, it will not begin processing until the next working day, this includes orders on a next day DHL service.

The daily cut-off time for order processing is 2pm, if you place your order after this time it may process the next working day.

Shipping costs are calculated in the checkout. Please add your items to the basket and progress through to the checkout to enter your shipping address and update the shipping costs to your destination.

Order Processing

To check the status on an order that is still processing, please log in to your account.

Delivery tracking details will be emailed to you upon dispatch.

Order Dispatched

Once your order has been dispatched, you will receive an email with tracking details.

You can also track the delivery progress using your order number and email address on our tracking page.