Privacy Policy

Under the General Data Protection Regulations we rely on the following legal bases for processing your data:

Consent – we will ask your consent for marketing communications. If you consent we can collect and process your data for this purpose.

Contract – we sometimes need to collect and process your personal data in order to fulfil a contract with you, for example an order. We will also collect and process your data on this basis if you’ve asked us to provide a quote or request custom services like review units.

Legal – we are obliged to process some personal data to comply with the law. If you place an order with us we must retain some personal data for at least six years to comply with the Sale of Goods Act 1982, Consumer Rights Act of 2015 and HMRC guidance.

Legitimate interests – we collect and process some personal data to pursue our legitimate interests in a way you would reasonably expect as part of running our business; for example, to analyse information on our customers in order to provide new products or services or improve existing ones.

We may collect information about you during your use of the Services when you participate in actions such as;

• Make a purchase
• Provide registration information and/or create an account
• Enter a sweepstakes or contest or register for a promotion
• Participate in our blogs or online forums
• Request marketing communications, particularly email newsletters
• Download or use one of our mobile applications
• Contact customer support
• Apply for a job posting
• Connect with the Services or otherwise allow us to access certain information about you via a social networking service
• Post user-generated content

Please be careful and responsible whenever you are online. Should you choose to voluntarily disclose information through services such as via our blogs or public forums, that information may be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties.

Depending on your interaction with us, we may collect and process all or some of the following information:

• Name
• Address details
• Phone number
• Email address
• Marketing preferences
• Order history
• Activity on our website
• Computer IP address
• Basic device and browser information
• User generated content

We do not store credit card details

We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services. and we may use third party analytics providers and technologies, including cookies and similar tools, to assist in collecting information about visits to our website, and how people use our services. For more information, including the types of cookies found on our services, please read our Cookies Policy.

• When you use our websites, we may collect and analyze information such as your IP address, browser types, browser language, operating system, the state or country from which you accessed the Services, referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the Services and upload or post content, error logs, and other similar information.
• When you access the Services via a mobile device, we may collect information such as geolocation information, unique device identifiers (e.g., a UDID or IDFA on Apple devices like the iPhone, and iPad) and other information about your mobile phone or other mobile device(s), such as operating system, version, and time spent in different parts of our mobile app and other apps on your phone.

Sometimes we need to share your personal data with trusted third parties. In these instances, your data will only be used for the exact purpose we specify, will be transferred and stored securely, and will be deleted or rendered anonymous if we stop working with that third party. We do not store credit card details, payment services are handled by third-party providers.

Examples of the third parties with whom we share data are:

• Payment-processing services
• Delivery couriers and postal services
• Email marketing service providers
• Customer service management systems
• Secure file & cloud storage providers

This list is not exhaustive and may change from time-to-time in line with our business processes.  Please be assured that we will only ever share your information with trusted parties who adhere to GDPR and the correct standards of security.

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorised access, to maintain data security, and to use correctly the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store. If you have any conserns over our data security procedures, please contact us.

We will only keep your data for as long as it’s needed. After that, we’ll either delete it completely or render it anonymous (removing personal data but keeping information such as order amount for business analysis).

If you order from us, we’ll keep your data for six years in order to comply with legal obligations. You can request that some of this is removed sooner – see below.

After six years we will remove your data unless you have consented to our marketing.

You have the right to:

• Access your personal data, free of charge
• Have your personal data rectified if out of date or incorrect
• Have personal data erased, unless that would conflict with our legal obligations
• Withdraw consent for us to use personal data, if you have previously given consent
• Object to us processing your personal data and/or stop us using data for direct marketing

If you would like to exercise any of these rights, please contact us.

We are anti-spam and have always been committed to sending marketing information only to people that want to hear from us. We will always have your explicit consent to send marketing materials and never automatically enrol you to revive them without your permission.

If you are unsure why you are receiving marketing communications from us, you may have given your consent to join our newsletter in the following ways:

• By entering your information into one of our online newsletter sign-up forms.
• By opting in to receive marketing communications when entering a competition.
• By opting in to receive marketing communications using the check box when placing an order in our checkout.
• By Signing up to our newsletter in person at an event.

If you no longer wish to receive marketing communications from us, or wish to know where and when you gave consent, please contact us.

You can opt-out of our marketing activities at any time, in the following ways:

• By clicking the ‘unsubscribe’ link at the bottom of any marketing email we send. This is an automatic service provided to you by our email service provider.
• By contacting us and asking to opt out

Please note, you may continue to receive marketing from us for a short period after opting out.  We will provide you with more detailed processing times should you make such a request.

If you are unhappy with our use of personal data, please contact us. We will always attempt to resolve any issues questions or concerns you have to the best of our ability.

You also have the right to lodge a complaint with the Information Commissioner’s Office.

The ICO’s contact details can be found on the ICO’s website.

We reserve the right to change this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. Please check this page periodically for changes. Your continued use of the Services following the posting of changes to this policy will mean you accept those changes. If we make any material changes to this Privacy Policy, we will post the updated Privacy Policy here and notify you by email or by means of a notice on our website prior to the changes becoming effective.