Flash Arm is not charging properly
Flash Arms speed of charge depends on the power coming from your Pod. Boost mode must be turned on and we always reccommend turning the Pod port up to 100% power. Please also ensure your battery is charged well.
Green Light is not showing
This means there is no power getting to your Flash Arm from the Pod.
- Please ensure all electrical contact points on both the Pod and Lighting Arm are clean and free from foreign objects. If dirty, please clean using a cotton bud and some nail polish remover (acetone). If this does not resolve the issue, please remove the arm, rotate 90 degrees and re-connect.
- Ensure your Pod is sufficiently charged.
- Remove the Flash Arm, hold the control button for 10 seconds, re-plug the Flash Arm. This resets the Flash Arm.
- If points 1 and 2 do not work, please refer to this article.
Green light showing but flashing single red light
This means your Flash Arm is not receiving enough power from the Pod, usually it means you need to activate boost mode.
- Ensure you have boost mode turned on your Pod.
- Press the top button on your Pod 3.0 once to enter brightness control mode, this can encourage the Arm to start its charging process.
- Increase brightness to maximum for that Flash Arm from your Pod.
- Ensure your Pod is sufficiently charged.
- Please ensure all electrical contact points on both the Pod and Lighting Arm are clean and free from foreign objects. If dirty, please clean using a cotton bud and some nail polish remover (acetone). If this does not resolve the issue, please remove the arm, rotate 90 degrees and re-connect.
Green light showing and two Red LEDs flashing in sequence.
This means your Flash Arm is in a loading state. Usually this happens if it disconnects temporarily, or if you are using App to control the power levels.
- If this state proceeds for longer than 5 seconds, please remove the Arm, hold the Control Button for 10 seconds, then re-plug the arm back in.
Green light showing and Red LEDs loading in sequence.
This means your Flash Arm is in a charging state. This state can occur for up to 1 minute on first connection with a Pod. It means the capacitor inside the Flash Arm is getting up to power.
- If the state continues for more than 1 minute, please ensure the port on your Pod is on boost mode and turned to 100%.
- If this state proceeds for longer than 2 minutes, please remove the Arm, hold the Control Button for 10 seconds, then re-plug the arm back in.
Green light showing and Red LED on continuously but at half brightness.
This means your Flash Arm is not ready to fire at that power level and the chargre state required is still been reached. Usually this state should only show for up to 10 seconds.
- If the state continues for more than 20 seconds, please ensure the port on your Pod is on boost mode and turned to 100%. This ensures the quickest recharge times.