Duty & Import Taxes for EU Customers
Are customs and import charges included in the prices?
We have been working with our shipment providers to include Duty & Import Taxes in our pricing. This now means the price you see on our store, already includes all Duty & Import Taxes.
As a result, our products can be delivered to you quicker, with no customs checks and no surprise charges on delivery.
Duty & Taxes included in prices for the following countries:
Germany, France, Ireland, Portugal, The Netherlands, Cyprus, Malta, Austria, Switzerland and Norway. We are working with our providers to add more in the future.
Simplifying Customs Fees
We are making changes to our store in order to simplify the import Duty and Tax processes for our EU customers. Charging Import Duty and Tax in our checkout allows us to pay for these taxes on your behalf before your package ships.
This means our products can be delivered to you even quicker, with no customs checks and no surprise charges on delivery.
Applicable tax calculations are displayed as part of the breakdown of costs shown in the basket and checkout before you purchase. The final tax calculation for your order is based on your delivery address, not the billing address.
We are a UK company, and ship from the United Kingdom (UK). If you live in the UK, you will be charged VAT, which is included in the prices you see.
International Orders
Will I be charged import tax and duty if ordering from outside of the UK?
If you purchase from outside of the UK you will not be charged UK VAT at the point of purchase (checkout) and the product prices you see exclude Tax. Instead, you may be subject to import taxes and duties, payable to your own country.
We are now able to calculate and collect Import Duty and Taxes from you at the checkout and pay these to your country in advance on your behalf. This means once you place your order with us, we do the rest and there are no surprise fees or delays when the goods enter your country.
The new system works as follows:
- Any valid Import Duty and Taxes due will be accurately pre-calculated and shown in the checkout. You pay for these as part of your order at the checkout.
- We ship the order DDP (Delivery Duty Paid) and pay the courier in advance the Import Duty and Taxes you have paid us already at the checkout.
- The goods get through customs quicker and faster, as fees have already been paid.
- The goods are delivered, and you will not have any additional taxes to pay.
If there are no Import Duty and Taxes shown in the checkout, you do not owe any taxes or duty and will not have to pay for them on import as the goods are deemed duty free. US Customers please take note of this as the import value cutoff for the US is higher than most order values.
Import Duty Estimates
How do the calculations work for import and taxes?
Importing goods from the UK into a non-UK country may incur additional customs charges as explained above. These charges vary around the world based on international trade deals between the UK and your country. Below, is an estimation based on popular countries and also a calculator where you can get the estimate for yourself. Our new system uses this calculator.
Country Estimates for imports from the UK:
USA: Order under $800 value, no import duty and taxes due. Anything over $800, duty at 12.5% will be charged.
Canada: Order under $200 CAD value, no import duty and taxes due. Anything over $200, Import Tax of 12% will be charged.
Australia: Import tax of 10% will be charged.
Europe: Varies from 10 – 20% import tax and duties depending on the destination country.
Click here to use the Dutify Calculator, to estimate import duty fees to your country. The product description you should use with the calculator is “Portable Lighting Equipment”.
Will I be charged import tax and duty if ordering in the UK?
You will not be charged import tax or duty if you order within the UK. You will be charged VAT (20%) at the checkout (point of purchase) instead.
UK Orders
How do I know if I will be charged VAT?
If you live in the UK, VAT is included as part of the price you see in the shop, basket and checkout before you purchase. In the Cart and Checkout, you will see a breakdown of the VAT that has already been applied (20%).
We are a UK company, and ship from the United Kingdom (UK). Therefore, Value Added Tax (VAT) must be added to all orders at the checkout destined to the UK. You will not be charged any Import Duty and Tax charges as they are not applicable.
Tax Calculations
The tax on my order seems wrong, how do I get the correct tax calculation?
Tax is calculated automatically by the website by detecting the location you are browsing from. This can sometimes be inaccurate and may cause the website to add or remove tax unnecessarily. The final tax calculations are made based upon the delivery address you enter in the checkout. If you want to check the tax is correct on your order, progress to the checkout and enter your delivery address. The delivery address of the item will override the location you are browsing from and display the tax based on the final destination of your order. If your tax calculation is still incorrect, please contact us.