Q: Flash Lighting Arms are not firing (Gen 1)

This help article is for Flash Arms purchased before December 2024.

Flash Arm will not Fire at all, but the Emitter test button works.

1. Ensure the Emitter is not low on battery.
2. Ensure Emitter is fully secured on to your Cameras hotshoe.
3. Ensure your camera is turned on and your shutter speed is 1/200s or lower.

Flash Arm only fires sometimes

1. Ensure your Pod is sufficiently charged and you are using boost mode so your intended power level is been reached on the Flash Arm.
2. Ensure the Flash Arm black circular window has a good line of sight with the Emitter. This can either be a direct line of sight or via reflection off a surface. Use the Emitter test button to determine this.
3. Ensure you are waiting sufficient time for that set power level for it to re-charge between shots.

Flash Arm does not fire at all

1. Ensure your Emitter is turned on, does it fire using the test button?
2. Ensure your Emitter is not low on battery.
3. Ensure your Pod is sufficiently charged to support the Flash Arm power demands.
4. Ensure your Flash Lighting Arm is connected to your Pod properly.
5. Ensure the Flash Arm black circular window has a good line of sight with the Emitter. This can either be a direct line of sight or via reflection off a surface. Use the Emitter test button to determine this.